Help & Support

2026-10-03

1. How to play

Move, rotate and drop blocks with on-screen buttons or swipes to clear a full row. Marathon speeds up every 30 seconds; Sprint times you clearing 40 lines; Ultra is a 2-minute score attack; Cheese Clear has you dig through pre-stacked garbage; Puzzle gives you a fixed set of pieces to clear the whole board. The daily challenge uses the same pieces for everyone each day, and Friend challenge lets you beat a score from a shared code. Weekly missions earn coins. The in-app How to play under Settings explains each one.

2. Coins and purchases

Earn coins by playing, from the daily reward, or buy them from the Coin shop in the Settings tab. If a purchase doesn't show up, check your connection and try again — coin spends are verified server-side and reflected live.

3. Sign-in and rankings

Every feature works without signing in. To keep progress across devices or join the leaderboards, sign in with Apple from the game's start prompt, the ranking tab or Settings. Scores played as a guest do not appear on leaderboards.

4. Contact us

Put Neon Block Pulse in the subject line and email your app version, device/OS and reproduction steps to dhalska2@gmail.com. Don't send passwords, verification codes or payment details. For store billing or refunds, contact the relevant store's support.