PageBeamPageBeam Help and Support
2026-10-17
If you run into a problem, check the items below. If it is not resolved, email us.
1. If the scanner does not open
Check that camera permission for PageBeam is on in device settings, then relaunch the app.
2. If text is read wrongly or search does not work
In Settings → Scanning → Text recognition languages, turn on the language of your document (Latin letters, Korean, Japanese or Chinese). Text recognition is a PRO feature and works best on printed text. Shooting flat and well lit improves accuracy.
3. If you forgot a PDF password
A PDF password cannot be recovered. Keep your passwords somewhere safe.
4. Restore or cancel a subscription
Tap "Restore purchases" on the subscription screen or in Settings. To cancel, use Settings → Apple ID → Subscriptions on iPhone, or Google Play → Subscriptions on Android. Purchasing and restoring work without signing in.
5. If cloud sync does not work
In Settings → Account & backup, check that you are signed in, PRO is active, document sync is on, and you are online. Documents over 50 MB are not synced.
6. When contacting us
Include your device model, operating-system version, app version, and the steps to reproduce the issue. You do not need to send your document content.